Refund policy

WOODFRESS takes great pride in our products and at the same time we are committed to our customer’s satisfaction. Your Joy is Our Passion! There is no Return Policy.

In the event of an incorrect order being delivered please send across a picture of the parcel to us on Email and we will initiate another order within 2 working days, which will reach you within 5-7 working days. 

If a Refund is required it will be processed in the same manner. In the event of a product being damaged, which is highly unlikely, please take a photograph of the same and send it us within 24 hours of the package being received, to wilankar.enterprises@woodfress.com with the Subject - ‘Damaged Package’. We will send across a replacement parcel the next day which should reach you within the next 5 - 7 days.

If a Refund is required it will be processed in the same manner. In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updating of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week.

If a Refund is required it will be processed in the same manner. If you have questions concerning any of the above, please contact us on the below Email ID: wilankar.enterprises@woodfress.com .

If any refund is approved by WOODFRESS as per policy , it will be issued in the same instrument of payment, within 7-10 working days.